Q. DO I NEED TO MAKE AN APPOINTMENT? A. Although appointments are not required, we strongly recommend making one, even if you would just like your vehicle looked at for an estimate. Particularly in the summer and around holidays, our schedule fills up very quickly, and we would hate to inconvenience you by being unable to take care of you when you arrive because our schedule is already full. With a quick phone call, you can ensure that we will be prepared for you when you arrive so that your vehicle is attended to in a timely manner.
Q. ALTHOUGH YOUR BUSINESS IS "MR. MUFFLER", DO YOU WORK ON MORE THAN JUST EXHAUST SYSTEMS? A. YES! Mr. Muffler offers a comprehensive set of services to take care of all of your automotive needs. See the "Services" section of our website for a complete list of the automotive repair services that we offer.
Q. WHY IS MR. MUFFLER A BETTER CHOICE THAN OTHER SHOPS? A. First, Mr. Muffler has a reputation for honesty and quality service. Through our more than 30 years of experience, you can feel comfortable that you will be trusting your vehicle to experienced professionals with an outstanding reputation. Second, Mr. Muffler is conveniently sized to provide you with the down-to-earth customer service, familiarity, and friendliness of a small repair shop, while offering you all of the advanced automotive services provided by large corporate automotive repair centers. Finally, Mr. Muffler is locally owned and operated by life-long Johnstown residents, so you can rest assured that you are supporting a local company rather than a corporate service center.
Q. WHAT INFORMATION WILL BE INCLUDED ON MY INVOICE? A. Your invoice will include your name, customer ID, contact information, complete vehicle information (year, make, model, license, VIN, mileage, etc.), the date and time that the invoice was run, the invoice number, the name of the salesperson, an itemized list of all services performed with parts and labor costs, any service notes, and payment information. With this information, you can keep accurate records of exactly what services were performed to your vehicle.
Q. CAN I GET A WRITTEN ESTIMATE BEFORE ANY REPAIRS ARE MADE? A. Yes. Mr. Muffler's policy is to inspect the vehicle to determine exactly what needs to be done in order to perform the service requested, install a particular product, or to repair a certain problem. Once the situation is assessed and we have determined the work that needs to be done, we will contact you with the estimate total to receive verbal permission to perform the requested service or repairs. If a written estimate is required, please give us prior notice, and understand that the process of exchanging a written estimate may cause delays in the process and the service may not be performed as quickly as if only a verbal confirmation was required. Also, remember that estimates, written or verbal, are simply estimates of the total cost to perform the desired service or repair, and that varying labor times or supplies used may increase or decrease the cost slightly from the quoted estimate (you will be contacted before we proceed further if a situation is encountered that will increase the cost significantly from the quoted estimate).
(814) 695-2227 1425 Third Avenue Duncansville, PA 16635